Privacy Policy

Welcome to use and accept all the products or services (hereinafter referred to as "services") provided by Aier Eye Hospital Group Co., Ltd. and its affiliated companies (hereinafter referred to as "Aier Eye Hospital" or "we").
This Privacy Policy applies to the information provided or retained by you in any way through the use of all products and services provided by Aier Eye Hospital. We wish to explain to you through this Privacy Policy how we collect, use, store, share and transfer this information when you use Aier Eye Hospital services. And we will provide you with ways to access, update, delete, protect and unregister this information.
Please be sure to read and confirm that you fully understand all the rules and key points of this Privacy Policy before continuing to use Aier Eye Hospital products or services, and confirm that you have fully understood the content of this Privacy Policy. Once you start using or continue to use our products and services after we update this Privacy Policy, it is deemed that you agree to all the contents of this Privacy Policy (including updated versions), and agree that we will collect, use, store, share and process your relevant information according to this Privacy Policy.
We will check and update this Privacy Policy from time to time, so the relevant measures may change. We urge you to visit this page regularly to ensure that you are always aware of the latest version of our Privacy Policy.
This Privacy Policy will help you understand the following:
I．How we collect and use your personal information
II．How we share, transfer, publicly disclose your personal information
III．How we retain, store and protect your personal information
IV．Your rights
V．Withdrawal of subscription and communication management
VI．Age restriction
VII．Notification and revision
VIII．How to contact us

I.How we collect and use your personal information

We will collect and use the information you provide or retain when using our services through any means, and you need or can choose to authorize us to collect and use personal information in the following scenarios:
1.To provide you with the basic functions of our products or services, you need to authorize us to collect and use necessary information. If you refuse to provide such necessary information, you will not be able to use our products or services normally;
2.To provide you with the extended functions of our products or services, you can choose to authorize us to collect and use information. If you refuse to provide such information, you will not be able to use the relevant additional functions or cannot achieve the functions we intend to achieve, but it will not affect your normal use of the basic functions of our products or services.

II.How we share, transfer, publicly disclose your personal information

We will not actively share, transfer, lease or sell your personal information to third parties, nor will we rent, sell or provide personal data to third parties for purposes other than completing transactions / services.
(1)Sharing
We will not share your personal information with any company, organization or individual other than Aier Eye Hospital, except in the following cases:
1.Sharing with express consent: With your express consent, we will share your personal information with other parties.
2.We may share your personal information in accordance with laws and regulations, or in response to mandatory requests from government authorities.
3.Sharing with Authorized Partners: Some of our services will be provided by authorized partners only for the purposes stated in this Policy. We may share some of your personal information with our partners in order to provide better customer service and user experience. We will only share your personal information for legal, legitimate, necessary, specific and explicit purposes, and will only share personal information necessary to provide services. Our partners have no right to use the shared personal information for any other purpose.

(2)Transfer
We will not transfer your personal information to any company, organization or individual, except in the following cases:
1.Transfer with express consent: After obtaining your express consent, we will transfer your personal information to other parties.
2.In the event of a merger, acquisition or liquidation, if personal information is transferred, we will require the new company or organization holding your personal information to continue to be bound by this privacy policy, otherwise we will require the company or organization to obtain your authorization again.

(3) Public Disclosure
We will only publicly disclose your personal information under the following circumstances:
1.With your express consent;
2.Based on legal disclosure: We may publicly disclose your personal information in accordance with laws, legal procedures, litigation or mandatory requirements of government authorities.
3.In accordance with legal regulations, when we receive requests to disclose information, we will require the disclosure requester to produce corresponding legal documents, such as subpoenas or investigation letters. We firmly believe that the information we are required to provide should be as transparent as possible within the scope permitted by law.

III.How we retain, store and protect your personal information

We will only retain your information for the period specified in this privacy policy and as required by law and regulations.
Your personal information generated and collected during our operations in the People's Republic of China will be stored on trusted servers in the People's Republic of China.

We will take the following measures to protect your personal information:
1.We attach great importance to the security of your personal information and will take reasonable security measures (including technical and management measures) to protect your personal information from improper use or unauthorized access, public disclosure, use, modification, damage, loss or leakage.
2.We will use no less than industry peers encryption technology, anonymization processing and relevant reasonable and feasible means to protect your personal information, and use security protection mechanisms to prevent your personal information from malicious attacks.
3.We will establish specialized security management systems and data security processes to ensure the security of your personal information. We will strictly implement data usage and access systems to ensure that only authorized personnel can access your personal information, and conduct timely security audits of data and technology.
4.Although we have taken reasonable and effective measures and have comply with relevant laws and regulations, please understand that due to technological limitations and possible malicious means, we cannot always guarantee the absolute security of information. We will try our best to ensure the security of the personal information you provide to us.
5.You should be aware and understand that the system and communication network you use to access our services may have problems beyond our control. Therefore, we strongly recommend that you take active measures to protect the security of your personal information, including but not limited to using complex passwords, regularly changing passwords, not revealing your account password and related personal information to others.
6.We will develop emergency response plans and immediately launch emergency response plans in the event of a user information security incident to try to prevent the impact and consequences of such incidents from expanding. Once a user information security incident (leakage, loss) occurs, we will promptly notify you of the basic situation and possible impact of the incident, the measures we have taken or will take, suggestions for your self-protection and risk reduction, and remedies for you. We will promptly notify you of the relevant situation by push notifications, emails, letters, text messages and other forms, and will publish announcements in a reasonable and effective manner when it is difficult to notify you one by one. At the same time, we will report the handling of user information security incidents to relevant regulatory authorities in accordance with the requirements.

IV.Your rights

In accordance with Chinese laws, regulations, standards, and common practices in other countries and regions, we guarantee that you have the following rights to your personal information:

(1) Access to your personal information
You have the right to access your personal information, except as provided by law and regulations.

(2) Correct your personal information
If you find that there is an error in the personal information we process about you, you have the right to request that we correct it.

(3) Delete your personal information
Under the following circumstances, you can request us to delete your personal information:
1.If our processing of personal information violates laws and regulations;
2.If we collect and use your personal information without your consent;
3.If our processing of personal information violates our agreement with you;
4.If you voluntarily request the deletion of your personal data and the deletion does not affect the fulfilment of our statutory obligations;
After you delete the information from our services, we may not immediately delete the corresponding information from the backup system, but will delete it when the backup is updated.

(4)Response to your above requests
To ensure security, we may require you to verify your identity before processing your request. You may need to provide a written request or otherwise prove your identity. In principle, we will respond to and process your request within 15 working days.
We will not charge a fee for your reasonable request, but for repeated requests that exceed a reasonable limit, we may charge a certain cost fee. For those unreasonable, repeated, require excessive technical means (such as the need to develop a new system or fundamentally change existing practices), pose a risk to the legitimate rights and interests of others, or are very impractical, we may refuse.
In the following circumstances, in accordance with the requirements of laws and regulations, we may not be able to respond to your request:
1.Directly related to national security, national defense security;
2.Directly related to public safety, public health, and major public interests;
3.Directly related to the investigation, prosecution, trial and judgment of a crime;
4.There is sufficient evidence to show that you have subjective malice or abuse your rights;
5.Responding to your request will seriously harm the legitimate rights and interests of you or other individuals or organizations.

V.Withdrawal of subscription and communication management

You have the right to independently choose whether or not to receive marketing type information, and can withdraw your consent through the following multi-channel convenient mechanism:
1.Active Opt-Out Channels
Email unsubscription:
There is an ‘unsubscribe’ link at the bottom of the promotional emails, after clicking which you can instantly jump to the preference page and choose to stop receiving specific types or all marketing emails. Unsubscribe request will be effective within 3 working days.
SMS Unsubscribe:
Reply ‘TD’ to the service number of the relevant guideline, we will terminate the relevant SMS push within 3 working days.
2.Passive Opt-Out Channels
Contact us to withdraw consent:
You can submit a written unsubscribe request through the following methods, and we will respond and process it within 3 working days:
Email: privacy@aierchina.com (with ‘Unsubscribe from marketing information’ in the subject line);
3.Special Scenarios
System notification exemption:
Unsubscribing applies only to marketing messages. System notifications (such as order status, security verification, legal compliance reminders) that you must receive in order to use the services are excluded from unsubscribing, and such notifications will be sent through an exclusive channel, which is strictly differentiated from marketing content.
Unsubscribe from third-party platforms:
If you receive service notifications through a third-party platform such as WeChat public number, applet, etc., you can terminate the receipt of such notifications through the ‘unfollow’ or ‘settings - notification privileges’ function of the platform.

VI.Age restriction

1.We recommend that any minor obtain the consent of their parents or legal guardians before using any of the products or services provided by Aier Eye Hospital in any way. We will protect the relevant information of minors in accordance with relevant national laws and regulations.
2.We encourage parents or guardians to guide minors in using services. We recommend that minors encourage their parents or guardians to read this Private Policy, and recommend that minors seek the consent and guidance of their parents or guardians before submitting information. We will provide convenient channels and guidance to help parents or guardians better understand and monitor the use of information by minors and work together to create a safe and healthy online environment.

VII.Notification and Revision

1.Our privacy policy may change.
2.Without your express consent, we will not reduce your rights under this privacy policy. We will post any changes to this policy on this page.
3.For major changes, we may also provide more prominent notices (including sending notifications by email, text message, APP notification, pop-up window, etc., explaining the specific changes to the privacy policy) so that you can keep abreast of the changes and how they may affect your rights and interests.
4.You are responsible for keeping your account and password information confidential at all times. Under no circumstances should you carefully keep it safe.

VIII.How to contact us

1.If you have any questions, comments or suggestions about this Privacy Policy and related matters, you can send your questions to (privacy@aierchina.com), and we will respond to your complaints and reports after verifying your user identity.
2.To ensure the efficient handling of your questions and timely feedback, please submit your identification, valid contact information, written requests and relevant evidence, and we will process your requests after verifying your identity.